HAVELI AI · HELP CENTRE
Frequently Asked Questions
Everything about buying bulk fragrance oils, samples, MOQ, dispatch and private-label perfume from Haveli AI, Mumbai.
What is Haveli AI?
Haveli AI is the fragrance-oil platform of Aurelis Fragrance (OPC) Pvt. Ltd., Mumbai. We supply 6000+ concentrated fragrance oils by the kilo and manufacture private-label perfumes. Our AI scent finder and Perfume Decoder help you find the closest oil to any perfume, note or mood.
How do I buy fragrance oils?
Open any oil, choose a 1 kg or 5 kg pack, add it to your cart and check out. You can also ask Haveli AI (the gold chat button) for a note, mood or perfume you love and add a suggestion straight to your cart. For bulk quotes, message our trade desk on WhatsApp.
What is the minimum order quantity (MOQ)?
Bulk fragrance oils start at 1 kg per fragrance. Private-label perfume bottles start at 1,000 units per design.
How close are your oils to the original perfumes?
Our inspired oils are bench-matched to 85–90% of the reference scent profile. Reference names are used only to describe scent character; our oils are original compositions and we are not affiliated with any brand referenced.
Can I get samples before a bulk order?
Yes. Choose the Perfume Sample Kit (12 perfumes) or the Fragrance Oil Sample Kit (12 oils), or ask the trade desk on WhatsApp for specific oils. The sample-kit cost is adjusted against later orders above ₹1 lakh, as per the kit terms.
How long does dispatch take and who pays freight?
Orders are dispatched within 15 working days, subject to SKU availability. Prices are ex-factory Mumbai and freight to your location is paid by the buyer.
Is GST included?
Prices are ex-factory; GST at 18% is added on the invoice. You receive a proper GST invoice with every order.
Do you provide IFRA, SDS and COA documents?
Yes. IFRA, SDS and COA documentation is available for our fragrance oils — request it from the trade desk with your order.
How do I use a fragrance oil to make perfume?
Typical dosing: Extrait 25–30%, Eau de Parfum 15–20%, Eau de Toilette 8–12% oil in perfumer’s alcohol. Roll-ons use 20–30% in a carrier oil; attars are used neat. Macerate 2–4 weeks, chill and filter before filling.
Can you make perfume under my own brand?
Yes. Design your bottle, scent and box in the Create Your Own Perfume Atelier and get a quote in one tap, or book a consultation with our team. MOQ is 1,000 units.
Can I cancel or return an order?
Confirmed, paid orders are non-cancellable, non-returnable and non-refundable, so we recommend sampling first. See our Refund & Cancellation Policy for details.
How do I pay?
Pay securely at checkout. For large orders, ask the trade desk on WhatsApp for bank-transfer details.
How can I contact you or book an appointment?
WhatsApp or call +91 90820 42266, email info@aurrelis.com, or book a consultation (in person in Mumbai, video or phone) on our Book an Appointment page.